Where does Harben House ship?
Harben House is authorized to ship to most countries around the world and the currently approved countries are listed below. If you do not see your country, please send a request by email at hello@harbenhouse.com and we'll review the international shipping policies and get back to you soon.
Approved international ship-to countries: Australia, Austria, Bahrain, Belgium, Brunei, Bulgaria, Colombia, Denmark, Finland, France, Hong Kong, Hungary, Ireland, Japan, Malaysia, Maldives, Malta, Mauritius, New Zealand, Norway, Poland, Romania, Singapore, Slovenia, South Africa, Switzerland, Taiwan, Thailand, United Arab Emirates, and the United Kingdom.
Unapproved international ship-to countries: Belarus, India, Indonesia, Italy, Mexico, Portugal, Russia, Saudi Arabia, and Spain.
In 2024, the U.S. postal holidays fall on the following dates:
- New Year’s Day: Monday, Jan. 1
- Martin Luther King Jr. Day: Monday, Jan. 15
- Presidents Day: Monday, Feb. 19
- Memorial Day: Monday, May 27
- Juneteenth National Independence Day: Wednesday, June 19
- Independence Day: Thursday, July 4
- Labor Day: Monday, Sept. 2
- Columbus Day: Monday, Oct. 14
- Veterans Day: Monday, Nov. 11
- Thanksgiving: Thursday, Nov. 28
- Christmas: Wednesday, Dec. 25
Processing Time
Orders placed before 11:00 am CST Monday - Friday will be processed and shipped the same day, excluding on U.S. federal holidays. Orders placed after 11:00 a.m. CST or on weekends will be processed the following business day. For international orders, please factor in 1-2 days of processing before the package is officially in-transit depending on carrier pickup. In the event that more information is required to process your order, the order may be held until the required information is collected.
International orders must be complete by having all items in-stock before shipping. Multi-shipments are not possible, so shipping of the package may have a delay and you will be notified by email if there is a hold on the package for this reason. Aerosols may not be included in the order as this packaging type must be shipped by air- a refund will be credited back if a specific product may not be shipped due to mandatory shipping regulations.
Shipping Carrier
DHL Express is our preferred international carrier. With 3-5 day delivery, accurate tracking, great customer support, and signature confirmation your package will soon be safely and quickly received.
Customs, Taxes, & Duties
Customs & duties are to be paid by the receiver and are due upon delivery. The cost due is determined by the receiving country based on the value of the package. Unfortunately, this cost cannot be calculated by us in advance. If the package is refused the shipping fee is non-refundable. Packages must be marked as merchandise and cannot and will not be marked as a gift.
Restrictions
We are not authorized to ship AnteAGE Skincare products outside of the United States and Canada.
Package Tracking
All orders receive an automated confirmation email with a carrier tracking number for your package when the shipping label is printed. You may also access your tracking numbers in your Harben House account.